1. Who we are and what this policy covers
Executive Screen Printers is a Boksburg based sign and printing business serving Ekurhuleni and greater Gauteng. We manufacture, install and maintain commercial signs, vehicle graphics, site boards, safety signs, name plates, vinyl lettering, and silkscreen printed items for uniforms, ribbons and corporate gifts.
This policy applies to personal information collected through our contact and enquiry channels, quote requests, site visits, artwork discussions, installation arrangements, and normal business administration. It explains what we collect, why we collect it, and how we protect it.
2. Information we collect from you
We collect only the information needed to respond to your request and carry out the work properly. This may include contact details, company name, delivery address, site address, billing details, artwork instructions, vehicle details for fitment, and any notes you give us about timing, access, or municipal requirements.
- Contact and identification details shared on the enquiry form
- Project details such as sizes, quantities, locations, and installation dates
- Artwork files, proofs, reference photos, and approval notes
- Payment and invoicing information needed for account handling
- Site and access information relevant to surveys, mounting, or maintenance visits
3. Why we use personal information
We use personal information to answer enquiries, prepare quotations, manufacture products, arrange deliveries, and complete installations. It also helps us plan site surveys, coordinate artwork setup, manage maintenance visits, and keep accurate records for accounting and warranty support where applicable.
- To provide the products and services you requested
- To communicate about quotations, approvals, deadlines, and site access
- To issue invoices, statements, and delivery records
- To comply with legal, tax, and record keeping duties
- To improve our service, including follow up on completed work
4. When information may be shared
We do not sell personal information. We only share information where it is necessary for business operations, legal compliance, or to complete your order. This may include sharing details with staff members responsible for sales, production, printing, installation, or client care, as well as service providers that assist with delivery, accounting, or secure data storage.
Where work takes place on a customer site, limited information may be shared with our installation team, subcontracted support staff, or building access personnel so the job can be completed safely and on time. Any third party handling information on our behalf is expected to keep it confidential and use it only for the agreed purpose.
5. How we store and protect your information
We take reasonable technical and operational steps to protect personal information against loss, misuse, unauthorised access, and unauthorised change. Access is limited to staff who need the information to perform their duties, and records are retained only for as long as needed for the purpose collected or as required by law.
- Controlled access to job files, quotes, and client records
- Secure handling of artwork, payment, and delivery information
- Retention periods based on tax, legal, and operational needs
- Safe disposal of records that are no longer required
While we work carefully, no method of storage or transmission is completely risk free. We therefore encourage clients to provide only the information needed for the job and to keep their own records of approvals and invoices.
6. Your rights and how to contact us
You may request access to the personal information we hold about you, ask us to correct inaccurate details, or request deletion where we are lawfully able to do so. You may also object to certain processing activities where the law allows it. We may need to keep some information to meet legal or contractual duties, even after a request to delete it.
For privacy matters, please use the enquiry form on our contact page and clearly state that your request relates to personal information. We may ask for enough details to confirm your identity before responding. By using our services, you acknowledge that we may process personal information as described in this policy.